If you need support, have experienced harm at the tables, or spot something that doesn’t look right, we want to hear from you.
To submit a report, please open a ticket at help.vegasinfinite.com and choose ‘Moderation’. Provide as much detail as possible to assist with our investigation, and choose ‘Create Ticket’.
Our team will look into it right away. We aim to respond to all reports within 7 business days, and will always aim to respond sooner.
Please read our FAQ below to learn more about how we treat complaints and reports.
If I report a user, will you inform the user I complained about?
No. Our moderation team will investigate the complaint independently and take the appropriate action.
The user the complaint was about will not be told that the investigation was the result of a report or complaint.
Will my details be shared with the user I complained about?
No. We will never share your details, or details about the nature of the complaint, with the user the complaint was about.
Will the details of my complaint be shared with any other users?
No. We will not share your details, or the details of the complaint, with any other users.
If the results of our investigation require us to share the results of the investigation with public authorities, for example law enforcement, then we may share the details of the complaint with those authorities as required.
If I report a user, will you tell me about the enforcement action you took?
No. In the interests of protecting the privacy of all our users, we do not share details about other users’ accounts, including any enforcement action taken.
Rest assured, where our investigation finds any wrongdoing, we will always take the appropriate steps.