How to report content or a user
Our first responsibility at Vegas Infinite is to protect our community.
If you encounter content or another player that you believe is harmful to our players, we want to hear from you. Here’s how to report content.
Report content or players at our Help Center
The best way to report content or another user is at our help center. Here, you’ll be able to provide more details about your complaint, which helps with our investigation.
Step 1: go to help.vegasinfinite.com
Step 2: click the speech bubble at the bottom right to open the ticket center
Step 3: click ‘Home’. Go to ‘Create a ticket’ and choose ‘Moderation’.
Step 4: provide as much information as you can, including attachments if you have them
Step 5: click ‘Create ticket’.
That’s all you need to do. Our customer support team will investigate your report.
Please note, if your ticket relates to a complaint about another user, your complaint will be treated in confidence. We will not share your details, or the details of the complaint, with that user or any other users.
Our moderation team will conduct an independent investigation and take the appropriate action, which may range from a temporary or permanent suspension of voice chat and props privileges, or a temporary or permanent account ban.
In the interests of protecting the privacy of all our users, you will not be informed about any actions taken against another user’s account.
Report content from inside the game
You can also report players directly in-game. To report a player, simply:
Step 1: Open your menu while you’re in the same environment as the player you want to report.
Step 2: Choose the tab that describes the environment. For example, if you’re in Casino One, choose ‘Casino One Floor’
Step 3: Choose the ‘Players’ tab
Step 4: Click on the player you want to report
Step 5: Click ‘Report player’
Step 6: Choose the reason for your report, then click ‘Confirm’.
That’s it! Our customer moderation team will look into your report right away. (If you’re in VR, you can also use your remote with the left thumbstick.)
How to mute other players
Vegas Infinite also provides tools to help players stay in control of their environment.
You can mute and unmute other players any time.
Step 1: Open your menu while you’re in the same environment as the player you want to mute.
Step 2: Choose the tab that describes the environment. For example, if you’re in Casino One, choose ‘Casino One Floor’
Step 3: Choose the ‘Players’ tab
Step 4: Click on the player you want to mute
Step 5: Click the microphone icon to mute the player’s voice but not their avatar. Click on the mute avatar icon to mute the player’s voice and avatar
Step 6: You can mute and unmute multiple players at any one time
(If you’re in VR, you can also mute and unmute all users in your environment with just one button. Just take a look at the underside of the watch on your left wrist, then press and hold the ‘mute all’ icon. You can also mute specific players using your remote with the left thumbstick).